BOOKING TERMS & CONDITIONS  

•     You are advised to arrange your own insurance should the need for cancellation arise 

•     Please refer to our full booking terms & conditions which may be viewed on our website www.great-glen-hostel.com/Terms_&_Conditions.htm) 

•     These terms and conditions apply to OUR agreement with YOU, our customer,  in our provision of accommodation services: 

BOOKING CONFIRMATION & CANCELLATION 

INDIVIDUALS: 

•     Customers booking directly from the Hostelworld or Hostelbookers website may pay Hostelworld or Hostelbookers a small booking fee and a ‘deposit’.  The remaining balance will be charged by Chase The Wild Goose Hostel on arrival; in the event of a late arrival (after 2230hrs) or ‘no-show’ the first night’s fee will be charged. 

•     Customers booking directly from our own website or by phone will typically pay a non-refundable deposit of 10% or the first night’s fee.    The remaining balance will be charged by Chase The Wild Goose Hostel on arrival; in the event of a late arrival (after 2230hrs) or ‘no-show’ the first night’s fee will be charged. 

•     Credit card payments will attract an additional 2% fee (min. £1.00) per transaction. 

•     Cancellation - If no less than 24 hours written notice is received, no further charges will be made by Chase The Wild Goose Hostel. 

GROUPS OF 10 OR MORE GUESTS: 

•     A non-refundable 20% deposit is payable to secure a booking. 

•    The full balance will be charged from the payment card automatically 6 weeks (42 days) prior to arrival. 

•     Credit card payments will attract an additional 2% fee (min. £1.00) per transaction. 

•     If group numbers are reduced within the 6 weeks prior to arrival no refund will be payable. 

•     Cancellation - if at least 42 days (6 weeks) written notice is given before the time of arrival no further charges will be made by Chase The Wild Goose Hostel.  If less than 42 days (6 weeks) written notice is given the full amount is payable and may be charged from the initial payment card.

GENERAL

•     ONCE REGISTERED, guests have full 24-hour access until 10.30am on departure day.  

•     LATE ARRIVALS:    Guests expecting to arrive after 2230 hours must receive management approval in advance, when full payment must be made.  If on arrival day you are unintentionally delayed please call the hostel immediately.  

•     STRICTLY NO ARRIVALS AFTER 12 MIDNIGHT - Arrivals after midnight will not be admitted and will not be entitled to a refund. 

•     SMOKING is not permitted within the hostel premises.  Guests found smoking in any building or outhouse will be required to leave the premises without further recourse or refund of fees 

•     We regret we are unable to accommodate persons under 18 years, unless with adult supervision.  Children under 5 years may be accommodated only with prior written consent. 

•     BEHAVIOUR:   we are a hostel for walkers, climbers, outdoor enthusiasts and backpackers.  We do not accept Hen or Stag parties.  We really don't mind you having a few drinks, but if you expect to become heavily intoxicated with alcohol please let us know so we can redirect you elsewhere.   In the event that any damage be caused through Bad Behaviour or Smoking to the premises, equipment or furnishings therein, we reserve the right to charge for any damage caused in full.  

•     SMOKING is not permitted within the hostel premises.  Guests found smoking in any building or outhouse will be required to leave the premises without further recourse or refund of fees 

•     BEHAVIOUR – we are a hostel for walkers, climbers, outdoor enthusiasts and backpackers.   We do not accept Hen or Stag parties.  We really don't mind you having a few drinks, but if you expect to become heavily intoxicated with alcohol please let us know so we can redirect you elsewhere.
•     SPECIAL OFFERS are available on the following terms: They are available only for the period stated in advertising.  Unless otherwise stated they are to be fully pre-paid and are non-refundable and non-transferable.    Short Break special offers of more than 2 nights are payable in full and are non-refundable.  Special offers are available only for the first 16 guests per night.  All special offers are 'stand alone' and are not available in conjunction with any other offer. 

•     COOKING:   A self-catering kitchen is available. Cooking in bedrooms is not permitted as it would invalidate our insurance. Individuals responsible for any damage caused to premises and/or consequential loss which is the result of cooking in bedrooms will be pursued to the full extent possible under Scottish law for any uninsured loss.   Cooking in the kitchen may be restricted between 11.00pm and 7.00am and between 10.30am and 5.00pm     

•     ACCESS:      Access to various parts of the building and facilities may be limited on occasion to meet Health & Safety requirements. Residents ONLY are permitted access to the hostel unless agreed with the Hostel Management, when an additional charge will be made.  Guests must carry out any reasonable request by staff which is in the interest of health and safety, security and comfort of our guests.   

NB. We reserve the right to change our Prices to meet changing market conditions. The price quoted to you when you book will be the amount payable. Bookings through an agency may be at a higher price due to commissions payable and booking fees. In the event that we  have to cancel your  booking for any reason a full refund will be given, with no liability for any consequential loss.  

Guests may, on occasion, be accommodated in a larger or smaller room, as operational requirements dictate, unless a 'private' room (with shared bathroom facilities) has been requested. These terms may reasonably be varied from time to time. 

Please note: Amended Terms & Conditions apply to bookings made directly through our agency partners; these Terms & Conditions shall apply where bookings are made by telephone or through our own website. 

WILD GOOSE HOLIDAYS LTD FEBRUARY 2011.