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BOOKING TERMS &
CONDITIONS
•
You are advised to
arrange your own insurance should the need for
cancellation
arise
•
Please refer to
our full booking terms & conditions which
may be viewed on our website
www.great-glen-hostel.com/Terms_&_Conditions.htm)
•
These terms and
conditions apply to OUR agreement with YOU, our
customer,
in our provision
of accommodation
services:
BOOKING CONFIRMATION &
CANCELLATION
INDIVIDUALS:
•
Customers booking
directly from the Hostelworld or Hostelbookers
website may pay Hostelworld or Hostelbookers a
small booking fee and a
‘deposit’.
The remaining
balance will be charged by Chase The Wild Goose
Hostel on arrival; in the event of a late
arrival (after 2230hrs) or ‘no-show’ the first
night’s fee will be
charged.
•
Customers booking
directly from our own website or by phone will
typically pay a non-refundable deposit of 10%
or the first night’s
fee.
The remaining balance will be
charged by Chase The Wild Goose Hostel on
arrival; in the event of a late arrival (after
2230hrs) or ‘no-show’ the first night’s fee
will be charged.
•
Credit card
payments will attract an additional 2% fee
(min. £1.00) per
transaction.
•
Cancellation - If
no less than 24 hours written notice is
received, no further charges will be made by
Chase The Wild Goose
Hostel.
GROUPS OF 10 OR MORE
GUESTS:
•
A non-refundable
20% deposit is payable to secure a
booking.
•
The full balance
will be charged from the payment card
automatically 6 weeks (42 days) prior to
arrival.
•
Credit card
payments will attract an additional 2% fee
(min. £1.00) per
transaction.
•
If group numbers
are reduced within the 6 weeks prior to arrival
no refund will be
payable.
•
Cancellation - if
at least 42 days (6 weeks) written notice is
given before the time of arrival no further
charges will be made by Chase The Wild Goose
Hostel.
If less than 42
days (6 weeks) written notice is given the full
amount is payable and may be charged from the
initial payment card.
GENERAL
•
ONCE REGISTERED,
guests have full 24-hour access until 10.30am
on departure day.
•
LATE
ARRIVALS:
Guests expecting
to arrive after 2230 hours must receive
management approval in advance, when full
payment must be made.
If on arrival day
you are unintentionally delayed please call the
hostel immediately.
•
STRICTLY NO
ARRIVALS AFTER 12 MIDNIGHT - Arrivals after
midnight will not be admitted and will not be
entitled to a
refund.
•
SMOKING is not
permitted within the hostel
premises.
Guests found
smoking in any building or outhouse will be
required to leave the premises without further
recourse or refund of
fees
•
We regret we are
unable to accommodate persons under 18 years,
unless with adult
supervision.
Children under 5
years may be accommodated only with prior
written consent.
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BEHAVIOUR:
we are a hostel for walkers,
climbers, outdoor enthusiasts and
backpackers.
We do not accept
Hen or Stag parties.
We really don't
mind you having a few drinks, but if you expect
to become heavily intoxicated with alcohol
please let us know so we can redirect you
elsewhere.
In the event that
any damage be caused through Bad Behaviour or
Smoking to the premises, equipment or
furnishings therein, we reserve the right to
charge for any damage caused in full.
•
SMOKING is not
permitted within the hostel
premises.
Guests found
smoking in any building or outhouse will be
required to leave the premises without further
recourse or refund of
fees
•
BEHAVIOUR – we are
a hostel for walkers, climbers, outdoor
enthusiasts and
backpackers.
We
do not accept Hen or Stag
parties.
We really don't
mind you having a few drinks, but if you expect
to become heavily intoxicated with alcohol
please let us know so we can redirect you
elsewhere.
•
SPECIAL OFFERS are
available on the following terms: They are
available only for the period stated in
advertising.
Unless otherwise
stated they are to be fully pre-paid and are
non-refundable and
non-transferable.
Short Break special
offers of more than 2 nights are payable
in full and are
non-refundable.
Special offers
are available only for the first 16 guests
per night.
All special offers
are 'stand alone' and are not available in
conjunction with any other
offer.
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COOKING:
A self-catering kitchen is
available. Cooking in bedrooms is not permitted
as it would invalidate our insurance.
Individuals responsible for any damage caused
to premises and/or consequential loss which is
the result of cooking in bedrooms will be
pursued to the full extent possible under
Scottish law for any uninsured
loss. Cooking in the kitchen may be
restricted between 11.00pm and 7.00am and
between 10.30am and 5.00pm
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ACCESS:
Access to various parts of
the building and facilities may be limited on
occasion to meet Health & Safety
requirements. Residents ONLY are permitted
access to the hostel unless agreed with the
Hostel Management, when an additional charge
will be made. Guests must carry out any
reasonable request by staff which is in the
interest of health and safety, security and
comfort of our
guests.
NB. We reserve the
right to change our Prices to meet changing
market conditions. The price quoted to you when
you book will be the amount payable. Bookings
through an agency may be at a higher price due
to commissions payable and booking fees. In the
event that we
have to cancel
your
booking for any reason a full refund will
be given, with no liability for any
consequential loss.
Guests may, on
occasion, be accommodated in a larger or
smaller room, as operational requirements
dictate, unless a 'private' room (with shared
bathroom facilities) has been requested. These
terms may reasonably be varied from time to
time.
Please note:
Amended Terms & Conditions apply to
bookings made directly through our agency
partners; these Terms & Conditions shall
apply where bookings are made by telephone or
through our own
website.
WILD GOOSE HOLIDAYS
LTD FEBRUARY
2011.
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